Refund & Return Policy

All fees paid for custom software development projects are generally non-refundable once work has commenced. This is because project resources, time, and custom intellectual property are consumed immediately upon initiation.

• • Fixed-Price Projects: Refunds will be determined based on the percentage of work completed and the terms outlined in the specific Service Agreement or Statement of Work (SOW).
• • Time & Materials (T&M) Projects: Payments for hours already logged and approved are final and non-refundable.

Fees paid for monthly retainer services or upfront consulting blocks are allocated to resource reservation and consulting time.

• • Monthly Retainers: The current month's retainer fee is non-refundable. Future retainer payments can be cancelled according to the notice period specified in your retainer agreement (typically 30 days).
• • Unused Consulting Hours: If you pre-purchased a block of consulting hours, any unused and unexpired hours may be eligible for a partial refund upon termination of the agreement, subject to a reasonable administrative fee.

Once a refund or service credit request is approved based on the terms of your contract, the process is as follows:

• • Processing Time: Refunds will be processed within 10–15 business days following approval.
• • Method: Refunds are typically issued to the same payment method used for the initial purchase or may be provided as a service credit against future invoices, as mutually agreed upon.

Cancellation of any active project or retainer must be made in writing via email or through the official client portal.

• • Projects: Cancellation is subject to payment for all work completed up to the date of cancellation, plus any applicable termination fees outlined in the Service Agreement.
• • Retainers: Cancellation takes effect at the end of the required notice period (usually 30 days), and the client is responsible for fees accrued during that period.