Service & Project Delivery Policy

Techpal is a remote-based company providing specialized software development, technical consulting, and managed support platforms to our clients. We ensure high-quality code, secure project environments, and timely technical support as defined in the client's Statement of Work (SOW) or Service Agreement.

• • Project Documentation: Delivery of comprehensive documentation (e.g., technical specifications, user manuals) as contracted.
• • Service Tiers: Services, support hours, and response times are determined by the agreed-upon Service Tier or contractual terms.
• • Technical Support: Dedicated support available via email/client portal with response goals outlined in your agreement (e.g., within 4-24 business hours).

Since Techpal delivers digital services and code, project delivery is typically handled through secure digital channels and is contingent upon successful payment milestones.

• • Code Delivery: Custom software and source code are delivered electronically via secure client repositories (e.g., private GitHub, GitLab) or SFTP access.
• • Project Milestones:Delivery occurs upon approval of completed milestones as defined in the SOW. Access is provided once the associated milestone payment is successfully received.
• • Consulting Reports:Technical reports and consulting documents are delivered electronically via email or secure client portal access.

To access collaborative tools and delivered code, clients must complete payment and adhere to security protocols.

• • Secure Payment: Complete payment for milestones or retainers through our secure invoicing gateway.
• • Access Provision:Credentials (e.g., repository access, staging server logins) are provisioned immediately upon successful payment of the required invoice.
• • Access Expiration:Access to collaborative platforms may be revoked after the project end date or if invoices are overdue. Contact support if access issues arise.

Payments for software development and consulting services are generally non-refundable once work has commenced.

• • Service Issue: If the delivered solution contains significant defects or fails to meet the agreed-upon specifications in the SOW, contact your Project Manager or support within 30 days of delivery. We will assist by performing remedial work or issuing a service credit towards future development time.
• • Retainers:Cancellation of retainers is subject to a written notice period (e.g., 30 days), and unused time is managed according to the retainer agreement terms.

The ownership and right-to-use (licensing) of the developed software are explicitly defined in the Service Agreement.

• • Custom Code: Unless explicitly stated otherwise, Techpal assigns the copyright of all custom-developed software to the Client upon final payment.
• • Techpal Tools:Any pre-existing Techpal proprietary frameworks or libraries used in the solution remain the property of Techpal but are typically licensed to the client for use within the delivered product.
• • Unauthorized Use:Unauthorized redistribution or use of Techpal's proprietary tools is prohibited.